Privacy Policy

Effective Date: May 9, 2026. Last Updated: May 9, 2026.

1. Scope; Roles; Applicability

1.1. This Privacy Policy ("Policy") describes how RainDelay (the "Application") collects, uses, discloses, shares, stores, and retains Personal Information in connection with the Application's integration with third-party field service management platforms via OAuth and API connections (each, a "Connected Platform"). This Policy also describes rights and choices available to individuals whose Personal Information is processed through the Application and how to contact RainDelay regarding privacy matters.

1.2. Parties and roles. (a) A field service business operator that connects a Connected Platform to the Application is a "Business Operator." (b) An end consumer who receives weather-related appointment rescheduling notifications is an "End Consumer." (c) As between RainDelay and a Business Operator, RainDelay processes Personal Information received from a Connected Platform to provide the Application's services to the Business Operator and to send notifications on the Business Operator's behalf.

2. Definitions

2.1. "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual, including client names, phone numbers, service addresses, and GPS coordinates.

2.2. "Job Scheduling Data" means appointment dates/times, job status, assigned resources, and related scheduling metadata received from a Connected Platform.

2.3. "OAuth Credentials" means authorization tokens and related access artifacts issued through OAuth to enable API connectivity between the Application and a Connected Platform.

3. Data Collection

3.1. From Connected Platforms. When a Business Operator authorizes a Connected Platform connection via OAuth and APIs, the Application collects and receives from the Connected Platform: (a) Job Scheduling Data; (b) client names; (c) phone numbers; (d) service addresses; and (e) GPS coordinates, to the extent made available by the Connected Platform and authorized by the Business Operator.

3.2. From Application operations. The Application may generate and store operational records necessary to provide the service, including connection status, synchronization timestamps, and notification delivery outcomes.

3.3. No intentional collection beyond scope. The Application is designed to collect only the categories of data described in this Policy as needed to provide weather-related appointment rescheduling notifications and related service functionality.

4. Data Use

4.1. RainDelay uses Personal Information and Job Scheduling Data to: (a) connect to and synchronize with Connected Platforms using OAuth Credentials; (b) determine whether weather conditions may affect scheduled appointments; (c) generate and send weather-related appointment rescheduling notifications to End Consumers on behalf of the applicable Business Operator; (d) provide, maintain, and improve Application functionality; (e) provide customer support to Business Operators; (f) administer subscriptions and billing for Business Operators; and (g) comply with applicable law and enforce this Policy and related terms.

4.2. RainDelay does not use End Consumer phone numbers for RainDelay's own marketing to End Consumers; messages are sent for service-related scheduling and weather purposes on behalf of Business Operators.

5. Data Sharing With Third Parties

5.1. Service providers. RainDelay routinely shares Personal Information with third-party providers used to deliver the Application's services, including: (a) SMS notification providers (to transmit rescheduling notifications to End Consumers); (b) weather data providers (to obtain weather information used to trigger or inform notifications); (c) subscription billing providers (to process Business Operator subscription payments); and (d) cloud hosting and database infrastructure providers supporting cloud-hosted PostgreSQL databases (to store and process Application data).

5.2. Connected Platforms. The Application exchanges data with Connected Platforms as authorized by the Business Operator through OAuth and API connections, including retrieving Job Scheduling Data and related Personal Information and, where supported and configured, transmitting scheduling updates or related status information.

5.3. Contractual safeguards. RainDelay will require its service providers that handle Personal Information to use such Personal Information only to provide services to RainDelay and to implement appropriate measures to protect Personal Information consistent with this Policy.

5.4. Legal and business transfers. RainDelay may disclose Personal Information to comply with legal obligations or lawful requests by regulators or law enforcement, and may share Personal Information in connection with a potential or actual business restructuring, provided that any recipient is subject to confidentiality obligations consistent with this Policy.

6. Data Retention

6.1. RainDelay will retain Personal Information and Job Scheduling Data for as long as necessary to provide the Application's services to the Business Operator, to maintain accurate service records (including notification delivery outcomes), to resolve disputes, to enforce agreements, and to comply with applicable legal obligations.

6.2. Weather compliance data. The Application generates weather condition records at the time of scheduled service visits ("Weather Compliance Logs") to support Business Operator compliance with applicable pesticide application, landscaping, and outdoor service regulations. Weather Compliance Logs are retained indefinitely for regulatory compliance purposes and are not subject to the deletion timelines in Section 6.3. Weather Compliance Logs may be de-identified and retained in aggregate form after deletion of associated Personal Information.

6.3. Upon disconnection of a Connected Platform or termination of a Business Operator's use of the Application, RainDelay will delete or de-identify retained Personal Information within a commercially reasonable period, except to the extent retention is required or permitted for legal compliance, security, fraud prevention, backup integrity, or dispute resolution.

7. Consumer Rights

7.1. End Consumers. End Consumers may request that the applicable Business Operator correct, update, or delete Personal Information used for notifications, recognizing that the Business Operator controls the underlying scheduling records in the Connected Platform.

7.2. Business Operators. Business Operators may access, correct, export, or delete data within the Application to the extent supported by the Application and subject to retention requirements in Section 6.

7.3. How to exercise rights. Requests should be submitted using the contact method in Section 11. RainDelay may require information reasonably necessary to verify the request and to identify the relevant Business Operator and Connected Platform connection.

8. Opt-Out Procedures (SMS and Notifications)

8.1. End Consumers may opt out of SMS notifications by replying STOP to any SMS message received through the Application or by contacting the applicable Business Operator to update notification preferences.

8.2. If an End Consumer opts out, RainDelay will use commercially reasonable efforts to honor the opt-out for future SMS notifications sent through the Application on behalf of that Business Operator, subject to technical limitations of the Connected Platform data and the SMS provider's processing timelines.

9. Data Security

9.1. RainDelay will implement and maintain reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, disclosure, alteration, and destruction, including controls appropriate for cloud-hosted PostgreSQL database storage and OAuth-based integrations.

9.2. No method of transmission or storage is completely secure; accordingly, RainDelay does not guarantee absolute security. Business Operators are responsible for maintaining the confidentiality of their Connected Platform credentials and for configuring access permissions appropriately within their Connected Platform accounts.

10. Children's Privacy

10.1. The Application is not directed to children, and RainDelay does not knowingly collect Personal Information from children. If RainDelay becomes aware that it has collected Personal Information from a child, RainDelay will take commercially reasonable steps to delete such information.

11. Contact Information

11.1. Privacy inquiries, requests, and complaints regarding this Policy or RainDelay's handling of Personal Information must be submitted to RainDelay at: legal@raindelay.app

12. Your State Privacy Rights

12.1. California residents (CCPA/CPRA). If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including: (a) the right to know what Personal Information is collected, used, and shared; (b) the right to request deletion of Personal Information; (c) the right to opt out of the sale or sharing of Personal Information (RainDelay does not sell or share Personal Information for cross-context behavioral advertising); (d) the right to correct inaccurate Personal Information; and (e) the right to non-discrimination for exercising privacy rights. To exercise these rights, contact legal@raindelay.app. RainDelay will verify your identity before processing requests and will respond within 45 days as required by law.

12.2. Other state privacy laws. Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others as enacted) may have similar rights to access, correct, delete, and opt out. To exercise any applicable state privacy rights, contact legal@raindelay.app.

13. Changes to This Policy

13.1. RainDelay may update this Policy from time to time. RainDelay will notify Business Operators of material changes to this Policy via email to the address associated with their account at least 30 days before changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly. Continued use of the Application after the effective date of a revised Policy constitutes acceptance of the updated terms.